Refund & Return

At Charm and Chic, we strive to ensure your satisfaction with every purchase. If you receive the wrong product or encounter a quality issue, we’re here to help.


  • Returns and refunds are only applicable if:
    • You receive the wrong product.
    • The product has a quality issue.
  • You must initiate the return process within 7 working days of receiving your order.

Contact Us:

  • To initiate a return or refund, please contact our customer care team at:
  • Please provide your order details and a brief description of the issue you encountered. Our team will guide you through the process and provide assistance as needed.


  • Returns or refunds for reasons other than the ones mentioned above will be handled on a case-by-case basis. Please contact our customer care team for assistance.


  • All returned products must be unused, unwashed, and in their original packaging with tags intact.
  • Refunds will be processed within 7-10 working days after the returned product is received and inspected.
  • Charm and Chic reserves the right to refuse returns or refunds that do not meet the eligibility criteria outlined above.

Thank you for shopping at Charm and Chic. We appreciate your trust in us and are committed to providing you with the best possible shopping experience.

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